First Customer Contact Limited

United Kingdom · 250-499 · www.firstgroupplc.com/responsibility/responsibility-reports/2024.aspx

Reporting year: 2024

Mean pay gap

7.9%

7.9%in favour of men

Median pay gap

2.5%

2.5%in favour of men

Bonus gap

13.5%

13.5%in favour of men

Pay quartiles (share of women)

Upper (highest paid)

43%

57%

Upper middle

44.3%

55.7%

Lower middle

65%

35%

Lower (lowest paid)

57.5%

42.5%

women men

Mandatory UK gender pay gap report, snapshot year 2024 (employers 250+). Positive % means men paid more.

Source: UK Gender Pay Gap Service

Reporting year: 2023

Mean pay gap

8.8%

8.8%in favour of men

Median pay gap

4.2%

4.2%in favour of men

Bonus gap

-18.2%

18.2%in favour of women

Pay quartiles (share of women)

Upper (highest paid)

40.5%

59.5%

Upper middle

45.6%

54.4%

Lower middle

59.5%

40.5%

Lower (lowest paid)

70.5%

29.5%

women men

Mandatory UK gender pay gap report, snapshot year 2023 (employers 250+). Positive % means men paid more.

Source: UK Gender Pay Gap Service

Reporting year: 2022

Mean pay gap

12%

12%in favour of men

Median pay gap

0%no gap

Bonus gap

-165.9%

165.9%in favour of women

Pay quartiles (share of women)

Upper (highest paid)

34.8%

65.2%

Upper middle

63.1%

36.9%

Lower middle

53.8%

46.2%

Lower (lowest paid)

60.6%

39.4%

women men

Mandatory UK gender pay gap report, snapshot year 2022 (employers 250+). Positive % means men paid more.

Source: UK Gender Pay Gap Service